Tell us what is going on and we will get back to you within 24 hours.
Questions about your account, your subscription, credits, or a video that did not come out right — all of it goes to the same inbox.
[email protected]Already signed in? You can also start a live chat from the contact page.
We answer every message within one business day, usually much sooner. Messages sent over the weekend are answered on the next business day.
Your email goes straight to the team that builds Framesurfer. If something is broken, the person reading it can go look at it.
Send the project link and we can check the render, the generation, and the credits that were used on our side.
The more of this you include, the less back and forth it takes:
You can cancel any time from your subscription settings, and you keep access for the rest of the billing period. Email us if a charge looks wrong and we will check it.
If a video, image, or voiceover failed, send us the project link. We can see what the job did on our side and sort out the credits that were spent on it.
Write to us from the address on the account and we will handle it. Our Privacy Policy covers what we store and the Terms of Service cover the rest.