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Terms of Service

Last updated: February 27, 2026

Acceptance of Terms

By using FrameSurfer ("Service" or "Services"), you are agreeing to be bound by the following terms and conditions ("Terms of Service"). FrameSurfer reserves the right to update and change these Terms of Service without notice.

These Terms are a binding contract between you and FrameSurfer. You must agree to and accept all of the Terms, or you don't have the right to use the Services. Your using the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document, as well as those in the Privacy Policy.

Violation of any of the terms below may result in the termination of your account.

Description of Service

FrameSurfer is an AI-powered video creation platform that allows users to generate professional videos using natural language descriptions, visual templates, and AI-driven content generation. The Service includes video editing tools, AI content generation, media library management, and export capabilities.

Account Terms

  • You are responsible for maintaining the security of your account and password. FrameSurfer cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • You are responsible for all content posted and activity that occurs under your account (even when content is posted by others who have their own logins under your account).
  • You may not use the Service for any illegal purpose or to violate any laws in your jurisdiction (including but not limited to copyright laws).
  • You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
  • You must be at least 18 years old or have reached the legal age of majority in your jurisdiction to use FrameSurfer.

Subscription Terms

  • You can cancel your subscription at any time. Upon cancellation, you will continue to have access to the Service for the remainder of your billing period.
  • Users 100% own the content they create and can use it however they want even without an active subscription. However, any new export requires an active subscription.
  • Credits do not roll over at subscription renewal. When your subscription renews, your credits will be reset to the amount allocated per your subscription plan, regardless of how many credits you had remaining from the previous period.
  • Subscriptions are generally non-refundable. However, refunds may be granted at our discretion if: (1) less than 10% of the subscription credits have been used, and (2) the payment was made within the last 30 days. If you face bugs or issues with your generations, please reach out to our support team so we can help you.
  • For EU consumers: By using FrameSurfer, you explicitly consent to the immediate performance of the contract and acknowledge that you will lose your right to the 14-day withdrawal period (cooling-off period) provided under EU consumer protection laws once you begin using the Service. This is because FrameSurfer provides digital content that is immediately delivered and consumed upon use.

Rules and Conduct

FrameSurfer's video creation functionality is strictly for lawful and ethical purposes. By using the app, you agree NOT to create or distribute videos that:

  • Impersonate real individuals without their explicit consent
  • Engage in or promote scams, fraud, or other misleading activities
  • Promote or sell illegal products, services, or content
  • Engage in political campaigning, advocacy, or misinformation
  • Produce deepfake content with the intent to deceive, defraud, or mislead others
  • Create content that violates privacy or portrays individuals in a harmful or false light
  • Distribute violent, hateful, or discriminatory content of any kind
  • Create false photography or documents to breach people's accounts

You agree to only use the video creation functionality for positive and lawful purposes, such as but not limited to: creating advertisements for legitimate products and services, marketing campaigns that promote legal and ethical businesses, explainer videos or tutorials to educate viewers, educational content for personal or commercial use, or any other purpose that complies with applicable laws and this TOS.

As a condition of use, you promise not to use the Service for any purpose that is prohibited by the Terms of Service. By way of example, and not as a limitation, you shall not (and shall not permit any third party to) take any action that: would constitute a violation of any applicable law, rule or regulation; infringes upon any intellectual property or other right of any other person or entity; is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, obscene, offensive, furthering of self-harm or profane.

Content Ownership and Licensing

Subject to your compliance with this Agreement, the conditions herein and any limitations applicable to FrameSurfer or by law: (i) you are granted a non-exclusive, limited, non-transferable, non-sublicensable, non-assignable, freely revocable license to access and use the Service for business or personal use; (ii) you own all Assets you create with the Services and (iii) we hereby assign to you all rights, title and interest in and to such Assets for your personal or commercial use.

By using the Services, you grant to FrameSurfer, its successors, and assigns a perpetual, worldwide, non-exclusive, sublicensable, no-charge, royalty-free, irrevocable copyright license to use, copy, reproduce, process, adapt, modify, publish, transmit, prepare Derivative Works of, publicly display, publicly perform, sublicense, and/or distribute text prompts and images you input into the Services, or Assets produced by the Service at your direction. This license authorizes FrameSurfer to make the Assets available generally and to use such Assets as needed to provide, maintain, promote and improve the Services, as well as to comply with applicable law and enforce our policies. You agree that this license is provided with no compensation paid to you by FrameSurfer for your submission or creation of Assets, as the use of the Services by you is hereby agreed as being sufficient compensation for the grant of rights herein.

DMCA and Copyright Policy

FrameSurfer utilizes artificial intelligence systems to produce the Assets. Such Assets may be unintentionally similar to copyright protected material or trademarks held by others. We respect rights holders internationally and we ask our users to do the same.

We have implemented the procedures described in the Digital Millennium Copyright Act of 1998 ("DMCA"), 17 U.S.C. § 512, regarding the reporting of alleged copyright infringement and the removal of or disabling access to the infringing material. If you have a good faith belief that copyrighted material on the Service is being used in a way that infringes the copyright over which you are authorised to act, you may make a Notice of Infringing Material.

Before serving a Notice of Infringing Material, you may wish to contact a lawyer to better understand your rights and obligations under the DMCA and other applicable laws.

Fees and Payments

You agree that FrameSurfer provides you immediate access to digital content and begins service consumption immediately upon purchase, without the standard 14-day withdrawal period. Therefore, you expressly waive your right to withdraw from this purchase. Due to the high costs of GPU processing, we're not able to offer refunds because we reserve servers and incur high costs for your usage immediately.

FrameSurfer offers a paid Service. You can sign up for a monthly subscription, that will automatically renew on a monthly basis. You can stop using the Service and cancel your subscription at any time through the website (click Subscription). If you cancel your subscription, you will not receive a refund or credit for any amounts that have already been billed or paid. FrameSurfer reserves the right to change its prices and offering (like credits or models) at any time. If you are on a subscription plan, changes to pricing will not apply until your next renewal.

Unless otherwise stated, your subscription fees ("Fees") do not include federal, state, local, and foreign taxes, duties, and other similar assessments ("Taxes"). You are responsible for all Taxes associated with your purchase and we may invoice you for such Taxes. You agree to timely pay such Taxes and provide us with documentation showing the payment or additional evidence that we may reasonably require. If any amount of your Fees are past due, we may suspend your access to the Services after we provide you written notice of late payment.

Prohibited Uses

You are fully responsible for your activities while using the Service, including any content, information or other materials you post or upload to the Service, and you bear all risks associated with the use of the Service. By agreeing to these Terms, you agree to comply with all applicable federal, state, and local laws and regulations in connection with your use of the Service. You also agree not to use the Service to engage in any prohibited conduct or to assist any other person or entity in engaging in any prohibited conduct.

Accordingly, you may not, or assist any other person to:

  • Violate these Terms or other policies and terms posted on, or otherwise applicable to, the Service
  • Include sensitive personal information (such as phone numbers, residential addresses, health information, social security numbers, driver’s license numbers, or other account numbers) about yourself or any other person in any webform on the Service
  • Copy or adapt the Service's software, including but not limited to Flash, PHP, HTML, JavaScript, or other code
  • Upload any material, program, or software that contains any virus, worm, spyware, Trojan horse or other program or code designed to interrupt, destroy or limit the functionality of the Service, launch a denial of service attack, or in any other way attempt to interfere with the functioning and availability of the Service
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including, without limitation, any spider, robot, cheat utility, scraper, offline reader, or any data mining or similar data gathering extraction tools to access the Service, or use or launch any unauthorised script or other software
  • Interfere with, disable, vandalise or disrupt the Service or servers or networks connected to the Service
  • Hack into, penetrate, disable, or otherwise circumvent the security measures of the Service or servers or networks connected to the Service
  • Impersonate another person or falsely represent an affiliation with any organisation or institution
  • Send email to the addresses linked or made available on the Service (including in these Terms) to harass, annoy, intimidate, or threaten any of our employees or agents
  • Use the Service in any way that violates any applicable national, federal, state, local or international law or regulation
  • Attempt to do any of the above

Termination

FrameSurfer may terminate your access to all or any part of the Service at any time if you fail to comply with these Terms of Service, which may result in the forfeiture and destruction of all information associated with your account. Further, either party may terminate the Services for any reason and at any time upon written notice. If you wish to terminate your account, you may do so by following the instructions on the Service. Any fees paid hereunder are non-refundable. Upon any termination, all rights and licenses granted to you in this Agreement shall immediately terminate, but all provisions hereof which by their nature should survive termination shall survive termination, including, without limitation, warranty disclaimers, indemnity and limitations of liability.

Disclaimer of Warranties

ALL USE OF THE SERVICE AND ANY CONTENT IS UNDERTAKEN ENTIRELY AT YOUR OWN RISK. THE SERVICE (INCLUDING, WITHOUT LIMITATION, THE FRAMESURFER WEB APP AND ANY CONTENT) IS PROVIDED "AS IS" AND "AS AVAILABLE" AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

FrameSurfer does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.

Limitation of Liability

IN NO EVENT SHALL FRAMESURFER OR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICE (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, OR SUBSTITUTE GOODS OR SERVICES, (II) FOR YOUR RELIANCE ON THE SERVICE OR (III) FOR ANY DIRECT DAMAGES IN EXCESS (IN THE AGGREGATE) OF THE FEES PAID BY YOU FOR THE SERVICE OR, IF GREATER, $500. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

You expressly understand and agree that FrameSurfer shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if FrameSurfer has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.

Indemnification

You shall defend, indemnify, and hold harmless FrameSurfer, its affiliates and each of its, and its affiliates employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys' fees, that arise from or relate to (i) your use or misuse of, or access to, the Service, or (ii) your violation of the Terms of Service or any applicable law, contract, policy, regulation or other obligation. FrameSurfer reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with FrameSurfer in connection therewith.

Modifications to Terms

At its sole discretion, FrameSurfer may modify or replace any of the Terms of Service, or change, suspend, or discontinue the Service (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the FrameSurfer websites or Service or by sending you an email. FrameSurfer may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability. It is your responsibility to check the Terms of Service periodically for changes. Your continued use of the Service following the posting of any changes to the Terms of Service constitutes acceptance of those changes.

General Conditions

  • Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis.
  • Technical support is only provided via email.
  • You understand that FrameSurfer uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  • You must not modify, adapt or hack the Service.
  • You must not modify another website so as to falsely imply that it is associated with the Service or FrameSurfer.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by FrameSurfer.
  • We may, but have no obligation to, remove content and accounts that we determine in our sole discretion are unlawful, violate any party's intellectual property or these Terms of Service, or we believe to use the Service to spam other users or services.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Service customer, FrameSurfer employee or officer will result in immediate account termination.
  • You understand that the technical processing and transmission of the Service, including your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
  • We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other Service customers. Of course, we'll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.

Contact Information

If you have questions about these Terms, please contact us at [email protected].